Southwark Council are one of the largest local authority landlords with over 44,000 properties. They use impactRESPONSE repairs and maintenance software from the initial customer contact in the call centre where appointments are offered at first point of contact, through scheduling and operative mobile working. The operation of the back office is driven be the systems “action tabs” which warn the managers of outstanding tasks and actions required to ensure they deliver a first class service and meet their KPI’s.
Willmott Dixon Partnerships chose impactRESPONSE repairs and maintenance software after an exhaustive evaluation exercise. Since implementing impactRESPONSE in early 2014, it has been deployed at a number of client sites enabling Willmott Dixon to improve the quality of service it delivers to clients. In addition, a wide range of operational efficiencies have been realised from utilising the breadth of the features included in impactRESPONSE.
Places for People selected impactRESPONSE repairs and maintenance software to manage their UK wide Gas Servicing operation supporting over 100 operatives. The system manages the Gas Servicing process from end to end including generation of letters, appointments and scheduling, mobile working, including the production of certificates, property records and all the associated management information to control to exacting requirements of a Gas Service operation.
impactRESPONSE - repairs and maintenance software used across the social housing sector
We pride ourselves on the relationships with have with our customers and the partnerships we form and grow with them. This is why we have some of the largest organisations in the social housing sector as our clients. See below for some case study examples
Impact Applications, Wolverhampton Science Park, The Technology Centre, Glaisher Drive, Wolverhampton. WV10 9RU
Keepmoat Property Services manage over 50 client contracts on a single instance of impactRESPONSE and 26 separate interfaces transact over 250,000 repairs every year resulting in millions of transactions across the interfaces to client systems. ImpactRESPONSE was first purchased in 2010 and has enabled Keepmoat to grow while keeping control of their back office functions as they have developed to be a major player in the market. The degree of integration Keepmoat is able to offer its clients has consistently been a competitive edge as they win new contracts.
B3 Living set up a DLO to deliver repairs to their customers in 2013 and purchased impactRESPONSE repairs and maintenance software to manage the entire repairs process. The system is integrated with the finance system and a materials supplier to provide a seamless management and control solution across the entire organisation.
Novus first purchased impactRESPONSE repairs and maintenance software in 2007 to support their growing maintenance business. Over the last 7 years the software has supported their growth towards £100m revenues through multiple contracts. The system is a significant part of Novus competitive advantage as they are able to meet the increasing demands of clients to deliver repairs on time, to budget and provide real time information to both their internal staff and clients.