impactRESPONSE - repairs and maintenance software for social landlords
The social housing repairs market is constantly changing in response to tenants, registered providers and government requirements, with particular reference to customer satisfaction and regulatory frameworks. ImpactRESPONSE is the repairs and maintenance software designed for social landlords and is the only software solution that is flexible and innovative enough to meet the changing market’s needs.
If you are looking to replace existing software, expand your operation or bring your service back in house - then our integrated solution will help you achieve your goals. impactRESPONSE can be integrated with a wide range of third party systems to eliminate re-keying, improve accuracy and efficiency, whilst reducing administrative overheads.
Appointments at the first point of contact through real time integration with your housing management / CRM system. Appoint by capacity using trades, locations, other works and offer the most economical appoint
Raising orders in your housing management / CRM system, sending to impactRESPONSE for the management of the job through to completion and back to the housing management / CRM system
Works order management
Integrate tightly with materials supplier systems for auto-stock replenishment, electronic purchase orders and invoices. Manage inventory, receive delivery, raise purchase orders, manage van stocks and undertake spot checks & stock takes
Wide integration with internal and external systems such as housing management, CRM, finance, materials suppliers, asset management, diagnostic tools, contractor systems and van / mobile device tracking
Capture job costs via labour times, materials, subcontractor purchase orders and ad-hoc costs. Report on them in reports such as profit & loss, work in progress and finance summaries. Transfer costs to accounts, payroll and other financial systems
Allow external clients to request and view progress on jobs. Manage subcontractors by issuing works electronically to them and providing them with a management tool to progress your jobs and provide completion information
Utilise over 30 system reports including asset servicing report, customer satisfaction, invoice reports, extensive KPI reporting, performance reports, recalls, timesheets & work in progress. Generate your own searches, save them and schedule their dissemation
Receive completion information into your housing management program, or invoice internal or external clients.
Manage activities across all business processes visually in real-time with our easy to use, colour coded dashboard. Monitor the number and priority of activities that require action using escalation. Setup bespoke dashboards to manage jobs by role or individual, whilst managing by exception.
SMS text messages
Send automated text messages to tenants to confirmation appointments, remind them of appointments, or to change/cancel an appointment, from operatives when en-route to a job. Send messages to operatives about schedule changes and emergency priority jobs.
Ensures customer satisfaction
Can be tailored to suit your needs
impactRESPONSE is the repairs and maintenance software that ensures efficient working and total customers satisfaction.
We are happy to customise the software to suit your individual needs and ensure it completely integrates into your systems.
Schedule repairs via drag and drop, optimized or fully dynamic scheduling. Improve operative efficiency and reduce unproductive time and mileage
Empower operatives through mobile working. Report outcomes in real-time and deliver excellent customer service
Impact Applications, Wolverhampton Science Park, The Technology Centre, Glaisher Drive, Wolverhampton. WV10 9RU
Multi operating system to manage all works through an off-line capable interface. View history, property alerts, job details and enter completion information such as time, materials, forms, certificates, variations, photos and signature.
Schedule via a variety of methods including diary based selection, ‘drag & drop’, find nearest (linked to van or device trackers), optimize all diaries or select the full dynamic scheduling service
Raise repairs in housing system, appoint jobs at first point of contact using live capacity from impactRESPONSE and transfer jobs for scheduling
for Social Landlords